Frequently Asked Questions

Everything you need to know about your CGY Team Store order.

How long does shipping take for team apparel?

Standard shipping typically takes 5-7 business days. For custom jersey orders or personalized gear, please allow an additional 3-5 business days for production before shipment.

Can I return a customized jersey?

Items with custom names, numbers, or specific team branding are made to order and cannot be returned unless there is a manufacturing defect or printing error.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How do I know which size to order?

Each product page includes a detailed size chart. Since fit varies between brands like Nike, Adidas, and Fanatics, we recommend measuring a garment you already own and comparing it to our guide.

Are the products on CGY Team Store authentic?

Yes, we only sell 100% authentic, officially licensed merchandise from reputable sports brands and leagues.

How can I track my order?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.